Skip to content

Terms and conditions

Univora Connect B.V., trading as Univora Security, Univora Risk & Security, Univora Cyber Security and Univora Connect. Version October 2026.

This is a translation of the Dutch general terms and conditions (algemene voorwaarden). In the event of any discrepancy, the Dutch text prevails.

Article 1. Definitions

  1. Univora: Univora Connect B.V., having its registered office at Goudsesingel 136, 3011 KD Rotterdam, the Netherlands, registered with the Dutch Chamber of Commerce under number 97786918, trading as Univora Security, Univora Risk & Security, Univora Cyber Security and Univora Connect.
  2. Client: any natural or legal person with whom Univora enters into an agreement.
  3. User: any natural or legal person who has been granted access by Univora to an online workspace or portal, including Clients, partners, subcontractors and other collaborating parties.
  4. Agreement: any agreement under which Univora undertakes to provide services, consultancy, software, equipment or advice.
  5. Services: all work carried out by Univora, including risk and security advice, consultancy, cyber security (including OT security scans, vulnerability assessments and security monitoring), connectivity, camera surveillance, access control, LoRaWAN solutions, 24/7 monitoring, implementation, contract management, alarm management, integration of cloud solutions and other work.
  6. Equipment: mobile camera units, sensors, network equipment and other hardware supplied or rented out by Univora.
  7. Software: software, applications and digital environments made available by Univora or third parties (such as OverSentry, Evalink, Brivo, Eagle Eye Networks and Vaibs).
  8. Security assessment: investigating, scanning or testing IT, OT and security systems for vulnerabilities, including OT security scans.

Article 2. Applicability

  1. These general terms and conditions apply to all offers, quotations, agreements and deliveries of Univora, under whichever of its trade names.
  2. Any general terms and conditions of the Client or User are expressly rejected.
  3. If one or more provisions prove to be null and void or voidable, the remaining provisions shall remain in full force.

Article 3. Offers and quotations

  1. All offers and quotations from Univora are without obligation, unless stated otherwise in writing.
  2. Univora is entitled to withdraw quotations as long as they have not been accepted in writing.
  3. An agreement is concluded as soon as Univora has received a quotation signed by the Client, or as soon as the Client has given approval in writing (including by email).
  4. A composite quotation does not oblige Univora to deliver part of it for a corresponding part of the price.

Article 4. Prices and rates

  1. All prices are exclusive of VAT and other government levies.
  2. Univora is entitled to change its prices if circumstances change, including price adjustments by suppliers or licensors.
  3. Fixed prices apply only to the work described in the agreement. Additional work is invoiced separately.

Article 5. Travel expenses

  1. Travel expenses are charged for work on site. No travel expenses are charged for remote work.
  2. Travel by own transport is charged at € 0.40 per kilometre excluding VAT. Parking and toll costs are invoiced separately.
  3. No travel expenses are charged for introductory meetings or commercial appointments, unless agreed otherwise.

Article 6. Performance of the agreement

  1. Univora will perform the agreement to the best of its knowledge and ability.
  2. Deadlines are indicative and are not strict deadlines, unless agreed otherwise in writing.
  3. Univora is entitled to engage third parties in performing the agreement and may invoke any limitations of liability of those third parties towards the Client or User.
  4. Insofar as the services consist of consultancy, advice or recommendations, they constitute an obligation of best efforts only. Univora gives no guarantee that intended or expected results will be achieved. Decisions taken on the basis of advice, information or documentation provided by Univora are entirely at the expense and risk of the Client or User.

Article 7. Delivery of equipment

  1. Equipment is delivered to the address specified by the Client.
  2. The risk of loss, damage or theft passes to the Client at the moment of delivery.
  3. Univora is entitled to make partial deliveries and to invoice them separately.

Article 8. Retention of title

  1. All goods supplied by Univora remain the property of Univora until all claims have been paid in full.
  2. The Client is not permitted to pledge or otherwise encumber these goods.

Article 9. Use of equipment

  1. Equipment rented out by Univora remains the property of Univora at all times.
  2. The Client is responsible for the correct use, insurance and adequate security of supplied and rented equipment.
  3. Damage to, loss or theft of rented equipment is entirely at the expense of the Client.

Article 10. Software and licences

  1. The terms and conditions of the relevant software supplier apply to the use of software.
  2. The Client or User obtains a non-transferable right of use only.
  3. Software may not be copied, modified or made available to third parties, unless permitted in writing.

Article 11. Online workspace and portal

  1. Univora may grant Clients and Users access to an online workspace, portal or digital environment in support of its services.
  2. Access to the portal is personal or tied to an organisation and may not be shared with unauthorised persons. The User is responsible for keeping login details confidential and for all actions taken through their account.
  3. Univora strives for the highest possible availability of the portal but does not guarantee uninterrupted or error-free operation. Temporary interruptions due to maintenance, faults or force majeure do not give rise to any right to compensation.
  4. Univora is not liable for damage resulting from the use of the portal, including data loss, incorrect or incomplete information, or damage caused by other Users, unless caused by intent or gross negligence.
  5. All information, reports, templates and other content in the portal are informative and advisory in nature and cannot be regarded as binding advice or a guarantee.
  6. Univora is entitled to restrict or terminate access to the portal temporarily or permanently in the event of misuse, security risks, termination of the agreement or actions in breach of these terms and conditions.
  7. Univora is not responsible for arrangements, performance or obligations between Clients and partners, subcontractors or other third parties using the portal.

Article 12. Security assessments and monitoring

  1. Univora carries out security assessments only on the basis of a written assignment that sets out the scope, the systems to be assessed and the period.
  2. The Client declares that it is authorised to consent to the assessment of all systems within the scope. If systems are (partly) owned or managed by third parties, such as suppliers or hosting providers, the Client shall obtain their consent in advance.
  3. Despite careful performance, a security assessment may cause disruption, delay or failure of systems. The Client shall ensure up-to-date backups and a suitable time for the assessment. Univora is not liable for any resulting damage, unless caused by intent or gross negligence.
  4. The Client indemnifies Univora against third-party claims relating to security assessments carried out within the agreed scope.
  5. Findings reflect the situation at the time of the assessment. Univora does not guarantee that all vulnerabilities will be found. Following up findings and recommendations is the responsibility of the Client.
  6. Reports and assessment data are confidential. Univora retains and destroys them in accordance with the arrangements in the agreement.
  7. Security monitoring, including monitoring with OverSentry, is an obligation of best efforts. Univora does not guarantee that every incident or anomaly will be detected or reported in time.

Article 13. Payment

  1. Payment must be made within 14 days of the invoice date.
  2. If the payment term is exceeded, the statutory commercial interest is due, plus extrajudicial collection costs.
  3. Univora is entitled to suspend its obligations or terminate its services in the event of payment arrears.

Article 14. Suspension and dissolution

  1. Univora is entitled to suspend its obligations or dissolve the agreement if the Client or User fails to fulfil their obligations, if bankruptcy or a suspension of payments is applied for, or if circumstances arise as a result of which performance can no longer be required.
  2. In the event of dissolution, all claims become immediately due and payable.

Article 15. Warranties

  1. Univora warrants the soundness of its deliveries under normal use.
  2. Warranties lapse in the event of improper use, or modifications or repairs by the Client, User or third parties.

Article 16. Liability

  1. Univora is not liable for indirect damage, including consequential damage, loss of profit or data loss.
  2. The liability of Univora is limited to the amount of the relevant invoice, with a maximum of € 50,000 per calendar year, unless the insurer pays out a higher amount.
  3. This limitation does not apply in the event of intent or gross negligence.

Article 17. Force majeure

  1. Univora is not liable for failures resulting from force majeure, including disruptions at suppliers, internet outages, government measures, pandemics, strikes or natural disasters.
  2. In the event of force majeure, Univora is entitled to suspend its obligations or terminate the agreement.

Article 18. Intellectual property

  1. All intellectual property rights to software, documentation, reports and other materials are vested in Univora or its licensors.
  2. These may not be reproduced, made public or used outside the scope of the agreement.

Article 19. Confidentiality and privacy

  1. The parties are obliged to keep confidential information secret.
  2. Insofar as Univora processes personal data on behalf of the Client, a data processing agreement will be concluded. In all other cases Univora processes personal data as controller in accordance with its privacy statement.
  3. Use of the portal may require the processing of personal data. By using the portal, the User declares to have taken note of the privacy statement of Univora.

Article 20. Complaints

  1. Complaints must be reported in writing within 14 days of discovery, for example via [email protected].
  2. Univora shall be given a reasonable period to investigate and resolve complaints.

Article 21. Governing law and disputes

  1. These terms and conditions are governed exclusively by Dutch law.
  2. Disputes will be submitted to the competent court in Rotterdam.
Contact us